Whatever the payment method on a loan, payment collections are automated from Sentinel and processed via a payment service provider.
Where the payment fails the Sentinel Collections module takes over.
The system will efficiently manage arrears cases by moving them automatically through a workflow. At appropriate points emails and SMS messages are sent to the customer based on Dot Dot Loans’ collection policies.
In addition, statutory notices required under the Consumer Credit regulations are automatically triggered and provided to the customer attached to an email.
End customers also have the opportunity to view their loan account online via the My Account Portal which allows them to view key information about their account but will also allow them to make a payment to their account.